Refund & Cancellation Policy

Last Updated: June 1, 2025

alxwebappshub invests significant resources in planning, designing, and developing your project from the moment a deposit is made. This policy outlines how cancellations and refunds are handled.

1. Deposit (First Payment)

The initial deposit payment, as defined in your signed SOW, is non-refundable. This deposit covers discovery, planning, team allocation, and project setup work that begins immediately upon signing.

2. Mid-Project Cancellation

If you choose to cancel a project after work has begun:

• You will be billed for all work completed to date at our standard hourly rates ($125–$185/hr depending on role)
• Any amount you have paid beyond the value of completed work will be refunded within 14 business days
• All work product completed and paid for will be delivered to you upon request

3. Milestone-Based Refunds

If a milestone payment has been made and the associated milestone deliverables are disputed:

• We will first offer one full round of revisions at no charge to address your concerns
• If revisions do not resolve the issue, both parties agree to a 14-day good-faith mediation period
• Refunds for milestone payments are assessed case by case based on the amount of work completed

4. Final Payment

The final payment is due upon project completion and client approval. Once a client approves the final deliverable (verbally or in writing), the final payment is non-refundable.

5. Maintenance Plans

Monthly maintenance plans may be cancelled at any time with 15 days’ written notice. You will not be charged for the following billing period after notice is received. No partial-month refunds are issued for the current billing period.

6. Force Majeure

Neither party shall be liable for delays caused by circumstances beyond reasonable control, including natural disasters, prolonged illness, or significant third-party service outages. Both parties will work in good faith to reschedule affected work.

7. How to Request

To initiate a refund request or cancellation, email us at info@alxwebappshub.xyz with your project name and the reason for your request. We respond within 3 business days.